Please read these Terms of Service carefully before using our Equipment and Services.
(a) The “Company” means Not A Box, LLC, a Colorado limited liability company, its subsidiaries, and affiliates. (b) The “Customer” means the person or company renting or purchasing any equipment or products from the Company. (c) The “Equipment and Services” means durable plastic reusable crates, crate dollies, H dollies, hand trucks, packing paper, bubble wrap, chalk pens and/or labels, and other related moving equipment, all accessories and additions thereto and all replacements and renewals thereof, which the Company has agreed to rent or sell to the Customer and other services provided by Company mutually agreed to by Customer. (d) Products" means all supplies and consumable items that the Company provides with an order or offers for purchase, at its discretion.
All business undertaken by the Company is subject to these Terms of Service. These terms are incorporated into and form a condition of any agreement between the Company and the Customer. No agent or employee of the Company has the authority to alter or vary these conditions without the Company's express written consent.
The Company agrees to supply the Equipment in fully serviceable condition. The Customer must inspect the Equipment upon delivery against your order confirmation and notify the Company of any shortage or damage within 24 hours of delivery. If no such notification is received, the Customer will be deemed satisfied with the quantity and condition of the Equipment and that it is suitable for its intended purpose.
The Customer acknowledges that they accept and will use all Equipment from the Company for its intended use, which is the packing and relocation of Customer contents within a home, office, school, or similar institution. The Customer agrees to use the crates for general moving purposes only and to pack them with reasonable care, distributing weight evenly and avoiding overfilling or exceeding the maximum weight capacity in Company guidelines in §3a below.
Under no circumstances should the equipment be used in any illegal manner or to transport hazardous materials, perishable food items, liquids (unless in sealed, leak-proof containers), live animals or plants, sharp objects without proper protection, or any other items that would be deemed illegal, unsanitary, or unsafe by local, state, or federal authorities. The Company reserves the right to refuse collection of any crates found to contain prohibited items or to charge additional fees for their proper handling or disposal.
Customer acknowledges and agrees to be solely responsible for the safe use and handling of all rented Equipment. The Customer understands that improper use or handling can result in personal injury or property damage.
Lifting and Carrying:
Assess the Load: Before lifting, evaluate the weight and size of the crate. If a crate feels too heavy, is awkwardly shaped, or obstructs your vision, do not attempt to lift it alone. Seek assistance or use appropriate moving equipment (e.g., a dolly, hand truck).
Proper Lifting Technique: Bend at your knees, not your waist, keeping your back straight. Hold the crate close to your body and lift with your legs. Avoid twisting your torso while lifting or carrying.
Weight Limits: Do not overload crates beyond their visible capacity or the maximum weight of 50 lbs for safe manual lifting.
Clear Path: Ensure your path is clear of obstacles, debris, and tripping hazards before moving crates.
Moving Crates on Stairs: When transporting crates up or down stairs, exercise extreme caution. Always maintain a clear line of sight, ensure your footing is secure, and keep a firm, balanced grip on the crate. For heavy or bulky items, consider using a hand truck or dolly if available, or enlist the help of another person. Never attempt to slide or drop crates down stairs, as this can cause severe injury or damage.
Use Dollies/Hand Trucks: Utilize provided dollies for transporting multiple crates or heavy items to minimize strain.
Stacking Guidelines for Crates: To ensure a safe and secure workspace, follow these guidelines when stacking crates:
Always place crates on a level and stable surface.
Do not stack crates with closed lids higher than five crates.
Do not stack nested crates higher than 20 crates.
Do not stack crates where doing so would block your line of sight.
Children and Pets: Keep children and pets away from the moving area where crates are being handled. Furthermore, never allow children to play in, on, or around the crates, as they are not designed for play and can present significant safety risks, including tipping, entrapment, or falls.
Do Not Use as a Step: Never stand on the crates or use them as a step stool, ladder, or elevated platform. This can cause injury and damage to the equipment.
Footwear: Wear appropriate closed-toe footwear with good traction when handling equipment.
Reporting Issues: Immediately report any damage to the Equipment or safety concerns to the Company.
Consult Professionals: If you are unsure about safe lifting practices or have concerns about moving particularly heavy or awkward items, consider consulting with professional movers (see NotABox.biz website for trusted moving partners).
The Company provides this guidance as a general safety reminder and is not responsible for the Customer's adherence to these guidelines or for any injuries or damages resulting from improper use or handling of the Equipment.
The Customer may either: (a) Collect the Equipment from the Company or another designated location at a time agreed upon with the Company, or (b) Request the Company to deliver the Equipment to the Customer’s premises. In this case, three (3) working days’ notice is required. Delivery and pickup are free within our designated free delivery zone, which is published on our website. For locations outside this zone, the customer is responsible for all fees, based on our standard rates available on the website or upon request.
Equipment must be returned to the Company at the expiration of the rental period by either: (a) The Company picking up the equipment as agreed, or (b) The Customer delivering the Equipment to the Company as agreed. If the return date has not been established, the Company must receive twenty-four (24) hours’ notice of the Equipment's return. Equipment will only be considered fully returned once the Company receives and inspects crates for damage and cleanliness and an “order completion” email has been sent to the Customer. If Equipment is not returned by an agreed-upon date, rental charges will continue to apply until the Equipment is returned.
THE EQUIPMENT AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." The Company makes no representations or warranties of any kind, express or implied, regarding the quality, merchantability, or fitness for a particular purpose of the Equipment. All such warranties, whether statutory or otherwise, are expressly disclaimed and extinguished to the fullest extent permitted by Colorado law.
The Customer expressly agrees that they rent the Equipment "as is." The Company shall not be liable for any loss, damage, or consequential loss or damage whatsoever (including delay in delivery) with respect to or arising out of or in conjunction with the Equipment or any part thereof, however caused. The Customer assumes the risk of liability arising from or pertaining to the possession, operation, or use of the Equipment. The Customer shall indemnify and hold the Company harmless against all claims, demands, damages, liabilities, or costs arising out of the use, possession, or operation of the Equipment.
The Customer shall pay the rental charges upon placing an order. The Customer is responsible for maintaining the Equipment in good condition (save for reasonable wear and tear, which does not include scratches, dents, cracks, or structural damage resulting from misuse or negligence) until it is returned to the Company or to whom the Company may direct. Rental charges are calculated from the date of delivery to the day of physical return in one week increments.. Rental charges will also apply to any subsequent delivery dates for additional equipment due to a change in the scope of the original order, from the additional delivery date to the date of physical return in one week increments.
If the Equipment is damaged during the rental term, the Customer must immediately notify the Company, which will perform or arrange for the necessary repairs. If such damage was not the result of reasonable wear and tear, the cost of such repairs will be paid by the Customer. The Customer shall use the Equipment in a careful and proper manner and shall comply with and conform to all national, state, municipal, police, and other laws, ordinances, and regulations in any way relating to the possession, use, or maintenance of the Equipment.
The Customer acknowledges that any use of the Equipment resulting in excessive cleaning beyond normal wear and tear, or the presence of substances such as, but not limited to, paint, permanent marker, excessive dirt/mud, strong odors, food residue, waste, insects, rodents, or hazardous materials, may incur additional cleaning charges. If the Equipment is deemed unusable by the Company at its sole discretion due to such conditions upon pick-up or drop-off by the Customer, the Customer will be charged the full replacement cost of the Equipment, in addition to any applicable cleaning fees as outlined in the Company's current rate sheet or calculated based on actual cleaning costs.
Rental charges are due and payable upon the time of the order. In the event of an unplanned rental extension, the Company is authorized to securely store your credit card information on file. This authorization permits us to charge the card on file for your initial rental charges and any additional costs that may arise from your rental, including but not limited to charges for late returns or damaged/unreturned equipment.
If Equipment is lost or damaged beyond reasonable repair while in the possession or control of the Customer, or is not returned within one (1) month of any return date agreed upon or stipulated by the Company (or any extension thereof agreed in writing by the Company), the Company shall be entitled to invoice the Customer for, and the Customer shall be liable to pay the replacement value of such Equipment in accordance with the Company’s current replacement list. Payment of such price shall not affect any existing rights of the Company or liabilities of the Customer. Legal title to the Equipment remains at all times with the Company, and the Equipment must be returned to the Company even if the said price has been paid.
If the Equipment is not returned at the end of the rental period, the Customer agrees to pay the Company on demand all expenses, costs, and charges incurred by or on behalf of the Company in locating the Customer or the Equipment or any part thereof, or in taking possession of the same. The Customer will also repay to the Company all costs, charges, and expenses incurred due to any breach of this Agreement by the Customer.
The Customer shall have no right of property in the Equipment except the right to use the Equipment in accordance with its intended use and the terms and conditions set forth herein.
For services rendered by the Company, the Customer agrees that upon acceptance of a proposal for such services, they will be liable for all charges in accordance with the proposal. Rental charges are due and payable upon the time of the order. In the event of an unplanned rental extension, the Company is authorized to securely store your credit card information on file. This authorization permits us to charge the card on file for your initial rental charges and any additional costs that may arise from your rental, including but not limited to charges for late returns or damaged/unreturned equipment.
14. Termination by Company
This Agreement may be terminated by the Company upon the occurrence of any of the following events: (a) The Customer fails to pay any charges hereunder within three (3) days of becoming due (whether demanded or not), or if the Customer seeks protection under bankruptcy laws (other than as a creditor), or if the Customer becomes unable to pay its bills as they become due or is otherwise insolvent, then in each and every such case, this Agreement may be terminated by the Company. No payment subsequently accepted by the Company shall in any way prejudice or affect the operation of this clause. If the Agreement is terminated under this clause, the Customer shall no longer be in possession of the Equipment with the Company’s permission or consent. (b) In addition, in the event of a default by the Customer (defined as any event described in paragraph 14(a), the Company may pursue all rights and remedies accorded to the Company under such circumstances, including but not limited to any remedy at law or in equity.
Except as provided in Paragraph 16 hereof, the Customer agrees that under no circumstances shall the Customer sublease, rent, hire, lend, assign, pledge, encumber, or otherwise part with possession of the Equipment.
The Customer shall not assign, transfer, or otherwise convey this Agreement, or any of its rights or obligations hereunder, to any third party without the prior written consent of the Company. Any attempted assignment or transfer in violation of this provision shall be null and void
No forbearance or indulgence shown or granted by the Company to the Customer (being the sole Customer or any one or more joint Customers hereunder) in any regard whatsoever shall constitute a waiver of any of the conditions to be performed by that or any other Customer or in any way affect, diminish, restrict, or prejudice the rights and powers of the Company.
Where there are two or more parties to this Agreement as Customers, their liabilities hereunder shall be joint and several.
This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of Colorado. If there is a dispute between the parties, the parties agree to bring the action in a court of competent jurisdiction in the County of El Paso, State of Colorado.
If a holiday is requested for delivery, your delivery will be made during normal business hours on the next following business day after the holiday. Please contact us at admin@notabox.biz if you require special delivery arrangements for your move.
For any questions regarding the proper use of the Equipment, its functionality, or safety concerns, please contact the Company immediately at 844-668-2269 or admin@notabox.biz.
