Effective Date: 22 October 2025
Last Updated: 22 October 2025
Not A Box, LLC ("Not A Box," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy details how we collect, use, disclose, and safeguard your Personal Information when you utilize our services, including our website, mobile application, and the rental of reusable plastic crates and related moving supplies (collectively, the "Services").
By accessing or using our Services, you are accepting the practices described in this policy.
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you. This information falls into three categories:
You provide this information when you place an order, create an account, or communicate with us.
|
Category of Data |
Specific Data Points |
Purpose for Collection |
|
Identifiers & Contact Info |
Full Name, Email Address, Phone Number. |
To create and manage your account, communicate order updates, and provide customer support. |
|
Service & Location Data |
Residential Delivery Address, Pickup Address, Preferred Delivery/Pickup Dates and Times, Specific access notes (e.g., gate codes, building access). |
Essential for Service Fulfillment: To ensure accurate and timely delivery and retrieval of rental crates. |
|
Commercial Information |
Records of products/Services purchased, rental history, crate package size, and final invoice amounts. |
To process transactions, maintain rental records, and manage liability for lost/damaged crates. |
|
Financial Information |
Billing Address, Credit/Debit Card Number (last four digits) or other payment processor details (e.g., PayPal ID). |
To securely process payment for the rental and associated fees. Note: Full card data is processed by a secure third-party processor. |
This information is collected as you browse and interact with our website or app, primarily through Cookies and web tracking technologies.
|
Category of Data |
Specific Data Points |
Purpose for Collection |
|
Internet & Network Activity |
IP Address, Browser Type, Operating System, pages viewed, time spent on pages, and referring/exit pages. |
To secure the website, diagnose technical issues, and ensure proper function. |
|
Geolocation Data |
General location derived from your IP address (city, state). |
To confirm you are within our service area and for analytical purposes. We do not track precise GPS Location. |
|
Inferences |
Inferences drawn from the data above to create a profile reflecting your preferences (e.g., "likely to order a larger package"). |
To personalize service offerings and improve the user experience on our website. |
We use your Personal Information based on legal grounds, including performance of a contract, legitimate business interests, and/or your consent.
|
Business Purpose |
Description of Use |
Legal Basis (Common Example) |
|
Service Execution |
To process, manage, and complete your crate rental order, including logistics, scheduling, and billing. |
Performance of a Contract (Your rental order) |
|
Customer Support |
To respond to your inquiries, resolve disputes, and address issues related to your rental. |
Legitimate Business Interest |
|
Security & Fraud Prevention |
To maintain the security of our website, systems, and to detect and prevent fraud, including unauthorized use of our crates. |
Legitimate Business Interest / Legal Obligation |
|
Marketing |
To send you promotional materials, special offers, and newsletters via email or SMS (only with your prior consent). |
Consent (You can withdraw this anytime) |
|
Data Analysis |
To monitor and analyze trends, usage, and activities in connection with our Services to improve efficiency, features, and pricing. |
Legitimate Business Interest |
4. Disclosure and Sharing of Your Information
We do not sell your Personal Information as the term is typically defined in data privacy regulations (e.g.,Colorado Privacy Act (CPA). We only share data with third parties to facilitate our services.
We may disclose your Personal Information to the following types of recipients:
Service Providers: We share necessary data with vendors who perform essential business functions on our behalf. These include:
Payment Processors: To securely handle and verify your transactions.
Delivery and Logistics Teams: Your name, phone number, and delivery address are shared with our drivers or third-party delivery partners to coordinate drop-off and pickup.
Cloud Hosting & IT Providers: To host our website, store data securely, and maintain our systems.
Email & SMS Communication Services: To send you necessary service and reminder messages.
Legal Compliance and Protection: We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the successor entity.
We implement industry-standard technical and organizational security measures to protect your Personal Information. These measures include using Transport Layer Security (TLS) for data transmission, securing data storage, and implementing internal access controls so that only essential personnel have access to your sensitive data.
Depending on your location, you may have specific rights regarding your Personal Information. These rights include:
The Right to Know/Access: You have the right to request a copy of the specific pieces of Personal Information we have collected about you and the categories of sources, purposes, and third parties with whom we shared it.
The Right to Correction/Rectification: You have the right to request that we correct any inaccurate Personal Information we hold about you.
The Right to Deletion/Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your Personal Information, subject to certain exceptions (e.g., we may need to retain some information to complete a transaction, detect security incidents, or comply with a legal obligation).
The Right to Opt-Out of Marketing: You can opt out of marketing communications at any time. For promotional emails, click the "unsubscribe" link at the bottom of the email. For promotional SMS messages, reply "STOP" to any text message received.
To exercise any of your rights listed above, please submit a verifiable request using one of the following methods:
Email: Admin@NotABox.Biz
Phone: 844.NotABox 844.668.2269
Mail: Not A Box, LLC, Attn: Privacy Request
3472 Research Pkwy, Suite 104-9071
Colorado Springs, CO 80920-1066
We will respond to a verifiable consumer request within the timeframe required by law (typically 30 days).
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Not A Box, LLC Email: admin@notabox.biz
Phone: (844) Not A Box 844.668.2269
Address: Not A Box, LLC
3472 Research Pkwy, Suite 104-9071
Colorado Springs, CO 80920-1066
